Frequently asked EOT Questions

Should I search for local end of tenancy cleaners?

We think that some people are used to using local businesses for their needs, but when it comes down to an end of tenancy cleaning this may not always be necessary. Rather than searching for end of tenancy cleaning near me, you should check all companies that you think would be best suitable to provide you with the service. What do we mean is that many other factors would be more important than simply hiring end of tenancy cleaning near me.

Please also note that when you search for an end of tenancy cleaning near me the search results may show you businesses that provide such services in your area but not all businesses are registered with the search engines, hence even though they may not show on your search results they may be operating in your area. Obviously, another way of sourcing local companies that provide an end of tenancy cleaning near me is by word of mouth. You can ask family and friend for recommendations and if the company operates locally that’s great. But don’t be put off if the recommended company is not locally registered.

Most of the end of tenancy cleaning companies provide services to all London postcodes and even some areas within M25, hence travelling to your property in London. When choosing an end of tenancy cleaning you can ask them first whether they cover your area, but as we have mentioned already if your property has a London postcode it will be most likely covered. If your property is within the M25 such as Surrey, you should ask the cleaning company first whether your area is covered and whether they will be surcharges for travelling. Some companies may agree to travel outside their normal working area for a surcharge, hence be prepared to offer this to the cleaning company if initially they decline to come to your property.

Please note that in some areas on the outskirts of London may be difficult to find a cleaning company and degree of flexibility from your side may be required even if this would mean to pay a little bit extra. We would advise you to search for an end of tenancy cleaning near me for your needs but don’t stop there and search for companies that look best suited for your needs.

How to make an End of Tenancy Cleaning booking?

End of Tenancy Cleaning service has been around for long time and there are many companies out there that specialise in offering this service. The booking process is generally pretty straightforward and can be made via phone call or through filling booking forms on the company website. We would advise you to book via phone if you are not familiar with this service. The end of tenancy cleaning is not an ordinary cleaning service. It will require a lot of know-how and should be performed by experienced person. It might be tempting to do it yourself, but we can assure you that if you haven’t done it before you will be surprised of the amount of work required to put back your property in top notch condition.

Be aware that prior to your call you may need to ask many different questions and you should have written them down so that you can ask the cleaning company. Apart from the price and availability you should ask the cleaning company how they clean certain areas and what methods they use such as carpet cleaning. For those who never had professional carpet cleaning, you need to ensure that the carpets will be steam cleaned using carpet cleaning equipment and machinery from reputable company such as Prochem. If you are having your carpets washed and the check-out process is happening on the same day, you need to ask the cleaning company how long it will take for the carpets to dry. It should take normally 3h to 4h for the carpets to dry depending on the humidity and the season, but you can also ask the cleaning company if they offer faster drying times.

The other very important factor you need to discuss with the cleaning company is the guarantee. On average an end of tenancy cleaning company should offer you at least 48h guarantee but some companies offer more for a fixed fee. Ensure that your chosen cleaning company is fully insured and it’s a registered company. You need to ask the cleaning company that they can provide you with a receipt which you can show to your landlord or estate agent as a proof of having professional cleaning done. These are only the most common questions you can ask the cleaning company prior to making a booking. If you have some more questions you want to ask, write them all down and start phoning.

The other method that many people use to make an end of tenancy cleaning booking is via booking forms on the website. These forms are very easy to use and straightforward. Simply fill in the required fields and provide as much information as possible. The cleaning company then will check their availability and depending on that will book the service instantly. This is an easy process of making a reservation and should be done by those who are familiar with the end of tenancy cleaning. If you haven’t done an end of tenancy cleaning before, and you have questions, the better option is to call the cleaning company and ask them to clarify and uncertainties you may have.

Cleaning Guarantees

The end of tenancy cleaning guarantee is an important element in the decision making of which company you should use. Most of the cleaning companies are aware that a cleaning guarantee is important, and most cleaning companies offer up to 72h guarantee. When phoning a cleaning company ensure that they can provide you with a cleaning guarantee. What does an end of tenancy cleaning guarantee mean? The cleaning guarantee normally means that if you file a complaint against the service you have received in a specific time, the cleaning company is obligated to send someone back to re-clean free of charge. Most of the customers sometimes are confused when the re-clean can be performed? Some customers have the impression that the re-clean should happen on the same day, however that’s not always the case. You will need to negotiate with the cleaning company of when the re-clean can happen and arrange for suitable time.

Another very common question customers ask is what is included in the cleaning guarantee. Most of the cleaning companies have a cleaning checklist to which they adhere, and the guarantee will only cover the cleaning checklist. Some customers may complain about particular things to be cleaned such as removing marks from walls or getting rid of mould on bathroom ceiling, but these items may not be included in the company’s cleaning checklist, hence not covered by the guarantee. The cleaning guarantee is an important element of your end of tenancy cleaning and you should ask the cleaning company what exactly is included and for how long. Don’t fall into assumption that anything is included in the cleaning guarantee. You need to be aware of what’s included and what isn’t.

Please note that the main reason for a cleaning guarantee is to pass inspection. If your estate agent flags any missed areas the cleaning guarantee will ensure that the team can come back and re-clean the areas in question so that you can get your deposit back in full. Some companies offer extension guarantee which means that for a small fee you will be able to extend the guarantee period. Ask your cleaning company if this option is a possibility. It’s a fee worth paying to ensure that the checkout report will come back on time and the re-clean can be arranged.

End of Tenancy Cleaning Guide

We have discussed the importance of the cleaning guarantee but another very important elements for your end of tenancy cleaning is the cleaning guide. Each reputable company will have their own cleaning guide which they follow when providing you with a service. You need to read their cleaning guide and compare it to the one presented to your by your landlord or estate agents. We would discuss here the most common points normally covered in an end of tenancy cleaning guide. This will be broken into sections with different areas in the property.

The kitchen

One of the most important areas in the property is the kitchen. Many things can go wrong here, and you will have to check the kitchen thoroughly prior to checkout. We’ll start first with the oven. Many tenants don’t bother cleaning the oven at all during their tenancy and quite often the oven is filthy. Please note that most cleaning companies will be using standard cleaning materials when cleaning your oven. If your oven requires dismantling, you may have to hire a professional oven cleaning company along with your end of tenancy cleaning. But note that the standard end of tenancy cleaning will deep clean your oven too, hence you may not need to hire a separate oven cleaning company.

The oven cleaning is only part of the cleaning process in the kitchen. The other very important kitchen appliances to be cleaned are: Extractor fan, cooker, dishwasher, washing machine, microwave, fridge and freezer. The extractor fan could be quite greasy as well as the cooker too. Ensure that the microwave is cleaned, and the freezer is defrosted so that the cleaning company can clean it. Empty the fridge and remove any food. The cleaning company will also clean on top of the kitchen cupboards. Ensure that you read carefully the end of tenancy cleaning guide given to you by the landlord and compare it with the cleaning company.

The bathroom

The bathrooms is another area in the property that could be quite neglected. The hard water in the UK creates a lot of limescale and normally rented properties are full of limescale. The cleaning company can remove the limescale from your bathroom shower screens, shower heads and tiles. Most of the limescale can also be removed from your toilet below the water line but note that this will depend on the amount of limescale build. Generally, you can remove the toilet limescale by switching off the water, but this may not always be possible to be done. Please also note that some cleaning companies are not able to clean walls and if you have mould on your walls this may not be possible to be cleaned. This applies to mould in grout.

The lounge and dining area

Here is more about removing dust from furniture, skirting boards, door frames, pictures, light fittings etc. Ensure that you check behind and under the sofa for dust and debris. Check the mirrors for smear marks. Please note that balcony windows will be cleaned from the inside only. For a small fee the cleaning company will be able to clean the balcony windows externally.

The Bedroom

Similar to the lounge area here you need to check the skirting board, door frames, internal windows, and behind and under the bed. The floors should be vacuumed and mopped where applicable. If your bedroom/s are carpeted, you may need to hire professional carpet cleaning. You can check this with your landlord as in some instances you may not necessarily have to steam clean the carpet in your bedroom. Check the wardrobe behind and under for dust and debris.

The hallway area and the stairs

Here, mostly you will need to check the skirting boards, door frames, light fittings, and if your hallway and stairs are carpeted it will be a good idea to wash them professionally as these areas accumulate a lot of dirt.

We have discussed here some of the most common points in which you need to focus on in your end of tenancy cleaning guide. Ensure that you are familiar with what’s required and prepare yourself for the checkout.

The responsibilities of the End of Tenancy Cleaners in London

Apart from the most obvious responsibility of cleaning your property and preparing it for an inspection, the end of tenancy cleaners London will provide you with a guaranteed service to ensure that you will get your full deposit back. Generally, the end of tenancy cleaning service is not an easy task. The end of tenancy cleaners London will have many responsibilities such as cleaning all rooms, kitchen appliances, dusting, vacuuming, mopping everywhere.

Please note that the end of tenancy cleaners London will not take away your rubbish. The only thing they can do is to bin your rubbish in your bins outside the property. If you have a large chunk of rubbish you may need to call junk removal company. The customer also has responsibilities prior to the end of tenancy cleaner’s arrival. Ensure that you take all your personal belongings and defrost the freezer. The property should have electricity, hot water so that the cleaners can clean the property efficiently. After you have done this the end of tenancy cleaners London will take care of the rest.

Most of the end of tenancy cleaners are experienced and know exactly what to do, hence you just need to let them in, and they will call you on completion. After they complete the work you can check it and pay on completion and satisfaction. The end of tenancy cleaners London will perform a thorough clean of the property including the kitchen, bathrooms, bedrooms, lounge, hallway, stairs etc. Please also note that if you feel that the cleaners have missed something you can point it out to them, and they will clean it. We are all human being and mistakes could occur, hence ensure that you check the property carefully to ensure that they aren’t any missed areas.

Which End of Tenancy Cleaning Services do I need to book?

Which end of tenancy cleaning services to book will depend on what is required from your tenancy agreement. In some rare instances if your property is carpeted you may not have to clean the carpets professionally. In most cases if your property is carpeted the least you will have to do is to arrange a professional steam cleaning of the carpets. For those properties that are not carpeted you may have to steam clean the upholstery such as the sofa, armchairs, table chairs and curtains. Ensure that you are familiar with your tenancy agreement requirements and schedule all necessary services.

The most common additional service to be added to your end of tenancy cleaning is the carpet cleaning. We don’t talk about simple vacuuming of the carpets. This is professional steam cleaning of the carpets that will need to be done by professional carpet cleaning equipment and materials. You might be surprised by the results of steam cleaning of the carpets and how much dirt can be removed. Please note that not all stains could be removed with the carpet steam cleaning service. This is because stain removal will depend on many factors and some stubborn stains will not be removed. If you book professional carpet steam cleaning this will also be added to your receipt which you can show to your landlord as a proof.

Some customers do not book carpet cleaning with the end of tenancy cleaning only to find out after that they had to hire carpet cleaning and the landlord had charged them double the cost of what you could have booked yourself. Therefore, always check whether you have to hire carpet cleaning. The other most common end of tenancy cleaning service you can book is the upholstery cleaning. Therefore, if your property is not carpeted that would not automatically mean that you will be exempt from hiring additional end of tenancy cleaning service.

Always check your tenancy agreement and ensure that you book the upholstery cleaning so that this obligatory service could be added to your receipt for proof. The most common furnishings to be steam cleaned are the sofa, armchairs, and table chairs. The most booked is the sofa which undoubtedly had accumulated a lot of dirt during the tenancy and steam cleaning could greatly improve its appearance. Please note that removing stains from the sofa is a complicated task and, in most instances, will be very difficult to be done, hence don’t expect 100% removal. The same applies to the table chairs and the armchair.

Some customers also book curtain cleaning. Please note that curtains will be steam cleaned whilst hanged. The cleaning company will not take the curtains away to clean them. The curtain cleaning is especially useful to remove dust. Please note that if you like to remove stains from the curtains this may not be possible. On the positive side if you book curtain cleaning this will be added to your receipt which you can use as a proof. These are some of the most common end of tenancy cleaning services that you can book with a cleaning company. For some other services you may have to hire different companies.

For example: Junk removal, gardening services, handyman. These are the three most commonly used end of tenancy cleaning services to be booked by separate companies. The handyman can help you to fix many things in the property such as: toilet seats, broken taps, flooring, painting, filling cracks and holes, plasterboard etc. Surely, for most of these tasks you will need multi-skilled professional with extensive experience and knowledge. The handyman prices are not that expensive ranging from £45 to £65 per hour and should get most of the minor fixes in a couple of hours.

If you have a garden, you will need to look after it too. You can’t simply return the property back with a garden that looks more like a jungle. There are many gardening companies out there with decent prices that will help you to fix your garden in no time. For most gardens half to full day should be sufficient. When booking gardening services, provide as much information as possible especially if your garden has been neglected for a long time. Inform the company whether you would need garden waste removal as most gardening companies will charge your extra for that.

The third mostly used service outside the end of tenancy cleaning services is the junk removal. It’s normal to have many things in the property that you have gathered through the years of your tenancy. Mostly, you will put these items in the property garage or in storage, but when you move out you will either have to take them with you or arrange someone to come and dispose them for you. Mostly, people opt for junk removal service, which means that someone will come with a designated vehicle to take all your rubbish away for a fixed fee. Please note that not all junk is the same and to get a quote you will need to provide as much information as possible such as: type of junk, any furniture, mattresses, TV, appliances etc.

There you have it. The most commonly end of tenancy cleaning services used at the end of your tenancy. Ensure that you read your tenancy agreement and get to know better which services would need to be employed. Your tenancy deposit normally is a large chunk of money and to ensure you get everything back in full, you will need to follow the requirements from your tenancy agreement.

What is not included in an end of tenancy cleaning service?

There are certain things you will need to be aware of that may not be included in an end of tenancy cleaning service. The end of tenancy cleaning is an internal cleaning of the property only. Any external areas will be charged extra and not all cleaning companies will be willing to clean externally. Mostly you can get your windows cleaned externally but if they are at easy reach. Hard to reach windows will not be cleaned. The balcony can be swept for an additional charge, but again negotiate this with the cleaning company. If you need patio cleaning, there are specialist companies that specialise in patio cleaning. Many gardening services companies also provide jet washing patio cleaning. Thus, if you need your garden tidying up you can also jet wash your company or balcony.

The other most discussed area that is not normally included in an end of tenancy cleaning are the walls. Not all cleaning companies will clean the walls just to prevent damages to the wall. Therefore, if you need your walls to be cleaned ensure that the cleaning company is aware and if they do it ask them if it will cost extra. Please note that mould is very difficult to remove from walls and ceilings and most cleaning companies will not do it. Defrosting the freezer is also not normally included in an end of tenancy cleaning service. If your freezer has a significant amount of ice build, you will need to switch it off at lease several hours before cleaning team arrival to ensure its fully defrosted and prepared for the cleaners to clean it.

Please be aware that for an end of tenancy cleaning the property should be as empty as possible and free of personal belongings. Most cleaning companies will not be willing to clean your property if it’s not empty. This is because when you move your belongings around the property after the end of tenancy cleaning dust can accumulate and this may result in failure to pass the inspection. Ensure that your property is empty so that the cleaning company can do their job. Another very important things to remember for an end of tenancy cleaning is that it’s normally performed by females. Don’t expect them to move around heavy furniture such as beds, wardrobes, and sofa. If your bed is quite heavy help the cleaning lady to move it around so that it can be cleaned behind and under. Chandeliers are also excluded as it will require special attention to clean and most end of tenancy cleaning companies would decline this request. If you have a bulky and heavy chandelier to be cleaned, you will need to source a company that can provide you with such a service.

As we have mentioned an end of tenancy cleaning is an internal cleaning only. For any external areas such as garden, you will need to find a company that can provide you with gardening services. Most cleaning companies specialize only on regular domestic cleaning or an end of tenancy cleaning. You need to check with your landlord whether you will need to clean the garden at the end of your tenancy as some landlord are generally concerned with the interior of the property rather than external areas. Some more expensive properties may have natural stones installed such as marble and most cleaning companies will decline cleaning it.

Marble is a very delicate and would not tolerate any harsh chemical to be used as this will damage the surface. If your property happen to have marble you will definitely need to inform the cleaning company and ask them if they can clean marble and how will they clean it. As we have mentioned already, with marble only specific cleaning methods can be used. We’ll finish with one of the most important additional services for an end of tenancy cleaning which is the carpet cleaning.

Please note that not all carpeted surfaces can be steam cleaned such as seagrass carpet. Steam cleaning is the most commonly used carpet cleaning method and for seagrass carpet you will need dry cleaning. Many cleaning companies do not offer dry carpet cleaning and before booking this service you need to ensure that the cleaning company can provide you with dry cleaning. Other delicate carpets made from natural fibers such as wool and silk also could be declined by the cleaning company as these fibers are generally very difficult to clean with conventional carpet cleaning machines. Ensure that you have informed the cleaning company if this is the case with your property.

Thank you for your time reading our article on the most commonly questions typically asked for an end of tenancy cleaning. We hope that we have contributed towards your understanding of this topic. If you like to share anything with us we are available at your disposal.